XRF · Dongguan Xinrongfa New Material Technology Co., Ltd.
Policies
Returns, Replacements and Refunds
Wholesale (B2B) · Version 1.0 · Effective 5 October 2026 ·
This page is a plain-language summary. The binding text is section 7 and 8 of our
Terms & Conditions.
The short version: we stand behind what we ship. If a batch is faulty, short, or not what
you approved, tell us within 14 days of delivery and we will put it right — replacement, rework or a
credit note, at our cost for verified defects. We do not accept returns without an RMA number, because
we need to trace the batch back to its production run.
1. What is covered
Situation
What we do
Faulty goods — material or manufacturing defect (wrong moulding, delamination,
print peeling, broken hinge, wrong lens cut)
Verified by photo/video, or by returning samples. We replace the affected quantity, rework it,
or issue a credit note — our choice. Freight on the replacement is ours.
Short shipment — pieces missing against the packing list
We ship the missing quantity with your next order, or credit it, whichever you prefer.
Wrong item — model, colour or style not matching the order confirmation
We collect and replace. Our cost.
Damage in transit
Insurance claim, handled with the carrier. Send photos of the outer carton and the inner
packing before you dispose of anything — the carrier needs them.
Not what you approved — differs from the signed pre-production sample or the written
specification
Replacement or credit note. Colour within ΔE ≤ 2.0 and dimensions within ± 0.3 mm
are production tolerance, not a defect.
2. What is not covered
Change of mind. We sell business to business. There is no consumer right of withdrawal,
and we cannot take back stock you simply did not sell.
Damage after delivery — misuse, heat exposure, solvent contact, drops, or use on a phone
model the case was not designed for.
Normal wear, including print fading from daily friction and gradual yellowing of clear
TPU under UV light. These are properties of the material, not defects.
Custom colours, logos and packaging produced correctly to your approved artwork.
Claims raised outside the notice periods below.
3. Time limits
Type of problem
Tell us within
Visible defects, shortages, wrong items
14 days of delivery
Hidden defects (found later)
7 days of discovery
Conformity with the approved sample
6 months from delivery (warranty period)
Claims raised after these periods cannot be accepted. If a container is going straight into your
warehouse and will not be opened for weeks, tell us before shipping — we can arrange a third-party
inspection at origin instead.
4. How to start a claim (three steps)
Send us the evidence. Email [email protected] with your PI/invoice number,
the SKU, the affected quantity, and photos or a short video of the problem on a plain background.
We issue an RMA number within 2 business days, together with a return address and the
agreed remedy. Do not ship anything back before you have the RMA — unmarked returns are
refused at our gate and cannot be traced.
We settle it. Replacement goes out with your next production run unless you need it sooner.
Credit notes are offset against your next invoice.
5. Return freight — who pays
Situation
Return freight
Verified defect, shortage or our picking error
We pay (or we credit the cost at cost price if you arrange it)
Goods returned for inspection where no defect is found
Buyer pays both directions
Returns shipped without an RMA number
Refused; not our responsibility
6. Refunds
Refunds are normally issued as a credit note against your next invoice, because it keeps the
bank costs down on both sides. If you prefer a bank transfer, we pay within 14 days of the credit
note being agreed, in the currency of the original invoice.
7. Tooling, samples and custom work
Samples are charged at unit price plus freight and are not returnable — you keep them as your
reference standard.
Tooling and mould costs are non-refundable once the mould has been cut, because it is made
to your model and cannot be resold.
Custom-printed or custom-packed goods can only be credited if the print or packaging does not
match the artwork you approved.
Rechtsverbindlich ist die englische Fassung. Diese Zusammenfassung dient der Orientierung.
Nur B2B. Ein gesetzliches Widerrufsrecht für Verbraucher besteht nicht. Nicht verkaufte Ware
nehmen wir nicht zurück.
Mängelrüge: sichtbare Mängel, Fehlmengen und falsche Artikel innerhalb von 14 Tagen
nach Lieferung; versteckte Mängel innerhalb von 7 Tagen nach Entdeckung. Später gemeldete
Ansprüche sind ausgeschlossen.
Gewährleistung:6 Monate ab Lieferung auf Übereinstimmung mit dem freigegebenen Muster
oder der schriftlichen Spezifikation.
Nacherfüllung nach unserer Wahl: Ersatzlieferung, Nacharbeit oder Gutschrift für die
betroffene Menge.
Rückgabe nur mit RMA-Nummer. Ohne vorherige schriftliche Genehmigung retournierte Ware wird
nicht angenommen.
Rückfracht: bei bestätigtem Mangel tragen wir die Kosten; wird kein Mangel festgestellt,
trägt sie der Käufer.
Erstattung in der Regel als Gutschrift auf die nächste Rechnung, sonst per Überweisung
innerhalb von 14 Tagen, in der Währung der ursprünglichen Rechnung.
Nicht abgedeckt: normale Abnutzung, Vergilbung von klarem TPU unter UV-Licht, Schäden durch
unsachgemäße Verwendung, sowie korrekt nach freigegebenem Druckmotiv gefertigte Sonderanfertigungen.
Werkzeuge und Formen sind nach dem Schneiden nicht erstattungsfähig.
⚠️ Hinweis: Diese Regelung ist auf B2B-Verkauf ausgelegt. Vor Veröffentlichung sollte ein in
Deutschland zugelassener Rechtsanwalt die Klauseln zu Rügefristen und Gewährleistung prüfen — insbesondere,
ob die kurzen Rügefristen gegenüber deutschen Unternehmern wirksam vereinbart werden können.