Factory-direct•Dongguan, China•Wholesale to Germany · Canada · USA
XinRongFa
Phone Case Manufacturer
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Buyer FAQ

What buyers ask us before the first order —
answered with the numbers in.

Thirteen questions that come up in almost every first enquiry. If yours is not here, write to [email protected] or send a WhatsApp — you will get a real answer from the person who runs the moulds, not a scripted reply.

01 · Ordering & price

How small can the first order be?

50 pieces per style. That is our floor for a catalogue style, and it applies to every buyer — there is no separate "sample-tier" pricing and no minimum spend on the invoice as a whole.

Within an order you may split those 50 pieces across colours at no extra cost, and you may combine as many styles as you like. The volume tier is calculated on the total piece count of the order, not per style — so 50 pieces of six different moulds is a 300-piece order.

How does the unit price move as volume climbs?

The discount is published, not negotiated behind a login. It applies to the total quantity of the order:

Total pieces in the orderDiscount off list
50 – 299 pcsList price
300 – 499 pcs− 2 %
500 – 999 pcs− 4 %
1,000 – 2,000 pcs− 6 %
Over 2,000 pcsQuoted case by case

Above 2,000 pieces we quote individually, because at that size freight, packing and payment terms start to matter as much as the unit price. Full terms are on the wholesale page.

Do I need to open an account or log in to see prices?

No. There is no registration wall, no trade-login and no price hidden behind a form. Send the models and quantities you want and you get a written quotation — that is the whole process.

The catalogue carries a list price per piece on every product page. Your quotation shows the tier discount applied, the freight to your door and the currency you asked for.

How do I pay, and when?

Every confirmed order is issued with a pro-forma invoice carrying our company details and the receiving account. Payment is by bank transfer (T/T) in USD, CAD or EUR — we hold collection accounts in Germany, the United States, Canada and Hong Kong so the transfer stays cheap on your side.

  • Orders below 2,000 pcs: settled in full before production starts.
  • Orders from 2,000 pcs: can be split — half as a deposit, half once the goods are ready to load.
  • Anything with bespoke colour, printing or packaging: settled in full, because those materials are committed to your order from day one.

Account numbers are listed on the payment page, and they only ever change on a signed invoice — never by email.

02 · Production & delivery

How long from order to dispatch?

3 to 5 weeks for catalogue styles, counted from the day the deposit clears rather than the day you send the enquiry. Stock colours on an existing mould sit at the fast end; a new colour, a logo run or custom packaging sits at the slow end.

We send QC photographs of the finished run — every colour you ordered — before the cartons are closed. If you would rather see the goods than trust a photograph, we can arrange a third-party inspection at origin before dispatch.

Can one order mix models, styles and colours?

Yes, and it is the normal way our buyers work. There is no surcharge for mixing, and no requirement to take a full carton of one colour. Mix iPhone and Galaxy models, mix finishes, mix colours — the tier is driven by the total piece count.

The one thing that cannot be mixed freely is customised goods: a printed logo or a bespoke colour has a 500-piece minimum per style and colour, because the setup is committed to that one variant.

Which handsets do you cover?

293 moulds across 21 current models, all cut and run in-house. The catalogue covers:

  • Apple — iPhone 16, 16e, 16 Plus, 16 Pro, 16 Pro Max; iPhone 17, 17 Air, 17 Pro, 17 Pro Max; iPhone 18 series
  • Samsung — Galaxy S25, S25+, S25 Ultra; S26, S26+, S26 Ultra; A36, A56; Z Flip and Z Fold

If your market needs a model that is not on the board, tell us — a new mould for an existing style is usually a matter of weeks, not months, and the tooling stays ours so you do not pay a mould-development fee on a catalogue design. The full board is on the catalogue page.

Can I see a sample before committing to a bulk order?

Yes — 1 to 5 pieces of any style. A sample costs the unit price printed on the product page plus the courier charge to your address. We add no sample fee on top, and we do not quietly load one into the bulk unit price to pay for it either.

Sample orders are placed separately from the bulk run. The sample spend is not credited back against the bulk invoice — that is deliberate, because a credit would have to be recovered somewhere in the unit price.

Who pays the duty and the tax?

You choose at quotation — there are three routes, and the landed cost differs quite a lot between them:

  • DAP — Delivered at Place (most buyers): we deliver to your door, duty and local tax are settled at exactly what the customs authority charges. We add nothing on top of it.
  • DDP — Delivered Duty Paid: one all-in figure including clearance, duty and taxes. No customs paperwork on your side at all.
  • FCA / FOB: we hand the pallets to your nominated forwarder in China and nothing for freight appears on our invoice — best if you already have a logistics contract.

Freight is always calculated per order by weight and destination, never quoted as a flat guess. Details and worked examples are on the shipping page.

03 · Customisation

Can you print my logo on the case?

Yes, from 500 pieces per style and colour. Silk screen, UV print, laser engraving or heat deboss on the back plate — quoted by artwork complexity rather than a flat rate, because a one-colour wordmark and a four-colour graphic are not the same job.

Send the artwork in vector form and we return a pre-production sample for written approval before the run starts. Nothing goes into production against an unapproved proof.

Can you supply my own packaging and colour?

Both, in-house. Your branding can be printed onto our standard retail box — the fastest route to a shelf-ready product — or we can build printed packaging to your own specification.

Colours are matched to a Pantone reference or to a physical sample you send. 52 colours are already on the shelf, so most requests need no new colour development at all. Best-selling colour names are printed on every product page in English and Chinese.

04 · Documents & after-sales

What paperwork comes with the shipment?

Every shipment travels with a pro-forma / commercial invoice, packing list and the transport document for the agreed Incoterm. For your customs entry we can add a certificate of origin on request.

On the company side we hold a current PRC business licence, the 2022 registration notice recording our change of name and address, and ISO 9001:2015 (certificate no. F06726Q02565R053, valid to 23 July 2029). Ask for any of them and we send the scan the same day. What we hold — and what we do not — is set out plainly on the documentation page.

What happens if something arrives faulty or short?

Check the consignment when it lands, because there is a 30-day claim window from delivery, and our 12-month manufacturing warranty runs on from there.

Send photographs and a short video of the fault with your invoice number and the SKU. Once we agree it is ours to answer for, replacement pieces travel with your following order — you do not post anything back to Dongguan. If the replacements are also faulty, those units are refunded.

The full procedure, including what is and is not covered, is in the after-sales policy.

Can I visit or audit the factory?

Yes. We are in Fenggang Town, Dongguan — about an hour from Shenzhen Bao'an airport. Buyers are welcome on site, and for anyone who cannot travel we will walk a live video call through the moulding floor, the printing line and the QC bench instead.

Third-party inspections at origin are accepted without argument. The factory location and what runs there are described on the factory page.

Still not answered?

Send the models and quantities — you will get a written quotation with the landed price, usually within one business day.

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